Politique de remboursement

🛒 14-Day Return Policy

We offer a 14-day return window. This means you have up to 14 days from the date you receive your order to request a return.

📦 Return Eligibility

To qualify for a return, products must be in their original condition unused, undamaged, with all accessories included, and in the original packaging. A receipt or proof of purchase is required.

📧 How to Initiate a Return

To begin the return process, email us at contact@lemoncustomsign.com
Approved returns should be shipped to:

  • United States: 5900 Balcones Dr, Ste 100, Austin, TX 78731, USA
  • Australia: 82 Arthur St, St Albans, VIC 3021, Australia
  • United Kingdom: Unit 2, Horton Industrial Park, Horton Road, West Drayton, UB7 8JD

🚚 Return Instructions

Once your return request is approved, we will provide a prepaid return label and detailed shipping instructions. Please note that items sent back without prior approval will not be accepted.

💬 Questions About Returns

For any inquiries related to returns, please contact us at contact@lemoncustomsign.com.

🛠️ Damaged or Incorrect Items

Please inspect your order upon delivery and notify us immediately if your item is defective, damaged, or incorrect. We will review the issue promptly and arrange a suitable solution.

⚠️ Non-Returnable Items

We cannot accept returns for:

  • Custom or personalized items (e.g., bespoke signs)
  • Gift items
  • Sale or discounted products
  • Returns without a valid reason

If you’re unsure about your item’s eligibility, contact us before sending it back.

🔄 Exchanges

For the quickest exchange, return the original item and place a new order once your return has been approved.

💵 Refunds

Once we receive and inspect your returned item, we’ll notify you regarding the refund approval.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at contact@lemoncustomsign.com.