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As your trusted signage provider, I ensure:
📦 Order Processing
At Lemon Custom Sign, we prepare and dispatch all orders within 1–3 business days after payment has been successfully processed. Please note that shipments are not dispatched on weekends or UK public holidays.
⏳ Possible Shipping Delays
During peak seasons or periods of high demand, processing or delivery times may be extended by a few days. If your order experiences a significant delay, we will contact you promptly via email.
💰 Shipping Costs & Estimated Delivery Times
We offer FREE door-to-door shipping across the UK with no hidden fees or additional charges.
| Shipment Method | Delivery Time | Shipment Cost | Minimum Order |
|---|---|---|---|
| 🚚 Standard Shipping | 7–12 Business Days | FREE | No Minimum |
🚧 Delivery Time Considerations
Delivery times are estimates and may occasionally be affected by factors beyond our control, such as high order volumes, production capacity, customs processing, or carrier delays. We truly appreciate your patience and understanding.
📨 Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email containing your tracking number. Tracking information typically becomes active within 24 hours of dispatch.
🌍 Customs, Duties & Taxes
There are no hidden fees or additional charges at checkout. If any customs-related issue occurs, Lemon Custom Sign will gladly assist you in resolving it as quickly as possible.
📦 Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will assist you in resolving the issue and may request photos of the damaged item and packaging to help with the claim or replacement process.
🛒 14-Day Return Policy
At Lemon Custom Sign, we want you to feel confident when placing an order with us. We offer a 14-day return window for eligible non-custom items, starting from the date you receive your order.
As most of our products are custom-made or personalised, they cannot be returned or refunded unless they arrive damaged, defective, or incorrect due to our error.
📦 Return Eligibility
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. A receipt or proof of purchase is required.
Custom or personalised items are not eligible for return if they have been made according to your approved design, selected size, colour, text, or other order details.
📧 How to Request a Return
To start a return request, please contact us at contact@lemoncustomsign.com within 14 days of receiving your order.
Please include your order number, a brief explanation of the issue, and clear photos or videos if the item is damaged, defective, or incorrect.
Approved returns should be sent to:
Lemon Custom Sign
Unit 2, Horton Industrial Park, Horton Road, West Drayton, UB7 8JD, UK
🚚 Return Instructions
Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide detailed return instructions. If the issue is caused by our error, such as a damaged, defective, or incorrect item, we will assist with a suitable solution, which may include a replacement, repair, or refund.
🛠️ Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from your approved order details, please contact us immediately at contact@lemoncustomsign.com.
We will review the issue promptly and work with you to provide a fair solution.
⚠️ Non-Returnable Items
We cannot accept returns or refunds for:
Custom or personalised items made according to your approved design
Orders where the customer provided incorrect text, size, colour, address, or other order details
Items damaged due to improper installation, misuse, or accidental damage
Sale or discounted items, unless they are defective or incorrect
Items returned without prior approval
🔄 Exchanges
For custom-made products, exchanges are only available if the item is defective, damaged, or incorrect due to our error.
For eligible non-custom items, the quickest way to exchange an item is to contact us first, return the approved item, and place a new order once the return has been accepted.
💵 Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@lemoncustomsign.com.
💬 Questions About Returns or Refunds
If you have any questions about returns, refunds, or your order eligibility, please contact us at contact@lemoncustomsign.com.
Overall rating: 5 / 5 from 558 reviews.
The led light is perfect but the keyrings that came with it are poor sorry to say also I think delivery takes too long. Would I order again yes and no just because the order came from china so I could have ordered it cheaper myself. Am I happy with the product YES I’m really happy with the sign
wonderfull service and it looks awesome
Great sign and great vale for money and a great service, highly recommend
Fantastic company to deal with. Helpful from first enquiry and went through everything to make sure i got exactly what i wanted. Couldn't be happier and will definitely use them again!😊
Top, light box
Great quick service! Well packaged! Made up with my sign!! I love it!!
The whole experience with yourselves was brilliant! Nothing was too much trouble for my design and the free key rings and table signs were such a great idea ! Thank you so much for everything.
Great product and looks good in my window
Great sign
Perfect
Very happy with the product and all the other bits which came with it free of charge, hustle free and professional service highly recommend
Well communicated, good service
I was a little unsure about ordering as we're all aware of bogus sites.... well.... this is definitely not a bogus site. Absolutely stunning products... will be ordering more for sure. Great products, great prices and great delivery time.
Love the product and the customer experience
Negatives: • Shipping took a very long time Positives: • sign looks amazing • completed exactly how we asked and ordered • very good payment option and patience
Very good service
Extremely happy with this company. Kept in contact at all times throughout the process of finalising design etc. Highly recommend Lemon Custom Sign.
Excellent work , quick response, very helpful with the design, and reasonable priced.I was surprised to find aso key rings with my branding too. Amazing 👏
Everyone loves the sign, thank you
Absolutely delighted with this neon light !! It is such good quality and well worth the money. Looks amazing in my son�s room. Thanks so much :)
Looks wonderful, brightness could be dimmed which I love. Overall, I am satisfied.
Amazing customer service. Great quality. Perfect price fast shipping!
Seller was super responsive when I had questions about different font styles and wanted feedback. It looks incredible! So excited to have this as an addition at our wedding!
The seller sent me a prototype by email but I didn�t like it. The seller made all my changes and I ended up with something I loved for my boy on Christmas.
It was exactly what I wanted. It looks great. Thank you!
I was looking to create a logo for my streams and they didn't disappoint, it turned out wonderfully
As described, looks great in-person. Almost exactly like Charlie's music sign from 'Heartstopper'.
The vendor was very helpful in finding me the typeface I wanted. The color and variable intensity of illumination is perfect!
Everything great, fast delivery and good quality
Love the custom design and customer service was very quick to reply and do their best to make what I was looking for! Very happy!
Amazing communication and came SUPER fast. I love it!
Amazing communication and super fast delivery. Will purchase from again.
I loved the sign; I could tell it was made of high-quality materials, and it arrived days before the expected date. Everything was excellent.
Awesome experience. We are happy with our sign and the seller was very helpful in making suggestions to help meet our space limitations.
This is my 4th time buying a sign here. Keven always goes above and beyond to make sure everything is perfect. I�m always blown away at the quality and how fast they get it done! Also the shipping is super quick too. Can�t recommend them enough! I�m a customer for life.
Excellent quality! The seller was great to work with!
It was perfect from order to delivery!! Great quality, better than I expected with all the different light settings and remote control, fast shipping and great service!
The item shipped quickly and arrived fast despite coming from Vietnam. It was the perfect addition to our lobby. The remote works great and I appreciate the ability to control brightness. Would definitely recommend this neon light to others!
The customer service is truly outstanding. I was genuinely surprised by the swift delivery. It looks absolutely amazing in our office space. Highly recommend.
Reliable professional customer service it�s exactly what I wanted to create a whole vibe in my studio absolutely beautiful!
Share a sketch, design file, or even just a description, and our design team will create your artwork and revise it until you’re fully satisfied.
We’ll send you a production-ready artwork sample along with a detailed quote for approval, so you know exactly what you’re getting and how much it will cost before we start.
Let us know if you require any changes. We will work with you until you're 100% satisfied.
Review and confirm your personalized design, then safely place your order through our secure and seamless checkout process to ensure a smooth and worry-free experience.
We carefully craft your custom sign, rigorously test it to ensure the highest quality, and ship it directly to your doorstep with fast delivery.
Experience the elegance of your custom-crafted backlit sign. Share your setup with us on social, we’d love to see it in your space.
We provide a fully free design service, ensuring your sign looks exactly how you envision it
Our signs feature high-efficiency LED strips that shine brightly while keeping electricity use low.
Every sign comes with a complete mounting kit, making setup quick.
Crafted from high-quality materials for a working life span of up to 50,000 hours.
Every sign is backed by a 24-month warranty, ensuring confidence and satisfaction with your purchase.
Featuring lightweight designs, our signs are easy to mount on most walls.
